Recruitment a Station Officer for Kenya Airways

Kenya Airways is hiring a Station Officer

Job Purpose Statement

By delegation of authority and as the responsible officer at the station, oversee the day to day operations in consultation with the Station Manager whilst ensuring implementation of the station management system. Ensure that standards of punctuality and customer service are delivered in accordance with the company policies and procedures and in compliance with the regulatory authorities

Principal Accountabilities (Key Performance Areas)

Policies and Procedures

  • Ensure compliance to all relevant to all relevant policies, processes and procedures is achieved so that work is carried out in a controlled and consistence manner
  • Conduct internal audit/spot checks to ensure compliance with safety and security procedures, service standards and recommended practices

Safety, Quality & Environment

  • Promote and maintain a positive safety culture, a healthy, secure and cost effective operations for Kenya Airways and ensure compliance with the relevant industry/legislative requirement and company procedures to ensure a healthy and safe working environment
  • File and retain the flight plan to comply with the legal and company requirements to ensure aircraft operations safety (where necessary)
  • Identify and report hazards, near misses, incidents and accidents

DayToDay Operations

  • Monitor the standards of punctuality and customer service are delivered by the third parties as per contract and Service Level Agreement and in accordance with the company policies and procedures and regulatory authorities
  • Oversee efficiency passenger handling at check in, boarding and arrivals for positive pleasant customer experience and ensure achievement of passenger satisfaction and comfort
  • In the absence of the Station Manager, liaise with the relevant authorities and ensure conformity with all regulatory requirements, organization standards and local procedures and represent Kenya Airways at AOC meetings to address airport facilitation issues
  • Direct, monitor and control the departure process for on time departure of flights within the established safety and security procedures
  • To foster and maintain good working relationship with other airlines and airport stakeholders to facilitate smooth operations
  • Plan, brief, supervise and ensure efficient allocation of tasks and responsibilities to staff for optimal shift performance
  • Consult, communicate and disseminate information as appropriate to passengers, staff and third party services providers to eliminate lapses in service delivery/recovery
  • Prepare and file all flight handling reports and other reports for effective management of information
  • Deputize the station manager when he/she is out of Station/away from duty
  • Promote company image to enhance public relations and customer loyalty
  • Ensure implementation of KQ WAY best practice at the station


Additional Qualification

  • Safety Management System (SMS) awareness
  • Airside Safety Initial
  • Aviation Security Initial
  • KQ Dangerous Goods Regulatory Category 10 (CAT 10)
  • Station/Ground Handling Management (IATA) or relevant
  • Passenger Handling Training
  • Financial Management/Cost Control Awareness
  • Supervisory skills

Other Skills 

  • Computer Literate
  • Excellent negotiations skills
  • Ability to lead, guide and motivate teams
  • Strong analytical skills
  • Good planner
  • Excellent communication and interpersonal skills
  • Foreign language is an added advantage

Job details

  • Primary Location: Senegal Dakar
  • Work Locations: Dakar Airport Office
  • Job: Operations.Supervisory & Technical Organization Director Operations
  • Unposting Date: 28-02-2020, 5:00:00 AM

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