Demande de Bourses de formation dans les Ecole de Formation du Sénégal. Postulez

Offre d’emploi : AMD Corporate recruits an IT Assistant – Support

Share on facebook
Facebook
Share on twitter
Twitter
Share on linkedin
LinkedIn
Share on whatsapp
WhatsApp
Share on email
Email

AMD Corporate hiring IT Assistant – Support.

Education and experience requirements

  • 3 years university degree (BAC+3) in Computer Science or related areas;
  • At least 3 years’ experience in IT services; providing end users and infrastructure support,

Basic required skills

Helpdesk/user support

  • Familiarity with IT helpdesk service processes;
  • Provides technical support to office staff and visiting missions;
  • Installs, configures, and supports standard hardware and software, including desktops, laptops, mobile devices, and printers;
  • Basic ability to determine and evaluate possible solutions to IT operational activities;
  • Having the ability to analyze information and draw accurate conclusions;
  • Showing an understanding of other people’s concerns, motives, feelings, strengths, and limitations
  • Managing effectively under normal work stress environment;
  • Staying focus and availability to follow up on cases till resolution.
  • Strong problem-solving skills: ability to clearly define and communicate steps to solve a defined problem.

Related: Get Google’s IT Support Professional Certificate

Training

Organize client training and outreach activities, such as IT Expos; group training and one-on-one.

Videoconferencing

  • Deep knowledge on asset management principles, including asset life cycle and inventory management;
  • Knowledge on Video Conference including equipment installation, and troubleshooting issue that might arise during a session.
  • Support conferencing and collaboration tools, such as Cisco WebEx and Jabber;
  • Facilitate preparation for video conferences and the IT components of events;

Network and infrastructure

  • Strong knowledge on networking and ability to ensure the efficient operation of the network;
  • Ability to observe and report on network and connectivity issues to central product/service teams;
  • First level troubleshooting of network related issues.

Asset management

  • Deep knowledge Advanced level in Microsoft Excel
  • Hardware repair facilitation with vendors;
  • Ability to produce comprehensible reports on assets status;

Communication/ team work

  • Expressing thoughts and ideas effectively in oral and written communications in English;
  • Has ability to work cooperatively and collaboratively in a virtual team environment;
  • Regularly and actively participate in team meetings;
  • Share views and experience with the wider team.

Business and client oriented

  • Working with technical material and translates material into layperson’s terms;
  • Observe and understand business processes in order to provide higher quality technical service to clients;
  • Maintain professional and collaborative relation with clients ensuring their cases are solved to their satisfaction.
  • Ability to communicate clearly with clients.

To apply, please send your application to the following address: cv@amdcorporate.net with the job title in the subject line.

Application deadline: 10 January 2021.

Share on facebook
Facebook
Share on twitter
Twitter
Share on linkedin
LinkedIn
Share on whatsapp
WhatsApp
Share on email
Email

Abonnez-vous pour ne rien rater

Saisissez votre adresse e-mail pour vous abonner à ce blog et recevoir une notification de chaque nouvel article par e-mail.

Rejoignez les 190 436 autres abonnés

Articles Similaires

Laisser un commentaire

Votre adresse e-mail ne sera pas publiée. Les champs obligatoires sont indiqués avec *

Récemment publiés

Campusen 2021

[googleapps domain="docs" dir="forms/d/e/1FAIpQLScckL0fI_a78vmYtwF8WZg3xyXkDUBusEquhuOQrH2NPQ1kMw/viewform" query="embedded=true" width="640" height="768" /]