Put in place and set up policies, procedures and processes
Prioritize the policy, procedure and process project with the leaders/senior management team
Coordinate writing with leader/senior manager
Follow-up the locking/closing process of policies, procedures and processes
Ensure written procedures are based and in line with the S.O.P (Standard Operating Procedure)
Standardize and improve the business controlling process. Create dictionaries, manuals and FAQs to ease the role’s performance cross-functionally.
Communication and training
Translate policies, procedures and processes EN/FR
Map procedures with diagram and chart flow
Communicate locked procedures to the stakeholders
Train the stakeholders on procedure application
Data Quality Analysis
Ensure data recorded on the system are consistent
Run coherence and accuracy analysis between manual (tracker) and automated tool (system)
Analyze survey recorded data (CSAT, NPS, CES, etc.)
Controls, audit, compliance reporting
Define controls and methodology
Produce and run a cycle audit reporting
Produce and run a cycle compliance reporting
Run an investigation/audit on the Top management demand
Collaborate with the business to build trusting tool (system, tracker, forms, ticketing system, etc) in order to execute and follow procedure and policy
Establish and improve upon existing management controlling and reporting practices
Comfortable in a fast-paced, dynamic and ever-changing environment – you improve processes and get things done at the same time
A bias for action and history of moving work forward independently and as part of a team.
Comfortable working, communicating and influencing a variety of stakeholders (e.g. Senior leadership, Operations directors, field agents, tech. Teams etc.).
Excellent excel and data skills. Comfortable and desire to work with financial metrics.
Experienced in mapping processes, project progress tracking and being able to visualize this well.
Proficient in Microsoft Office Applications (Word, PowerPoint, Excel, etc.)
Proficient in Google Suite Applications (Google Doc, Spreadsheet, Google Side, Google Sites, etc.)
Desire to work across the business and in the future aspiring for a senior leadership role.
English (essential), French (essential).
Bachelor or Master degree in international business, audit and business controlling, finances, economics, engineering or similar
Minimum 3-12 months of experience in Business Analysis, Internal Audit, Business Controlling
Pour postuler à ce poste veuillez visiter pegafrica.bamboohr.com.