Our mission
We’re making Africa the first cashless continent.
In 2017, over half the population in Sub-Saharan Africa had no bank account. That’s for good reason—the fees are too high, the closest branch can be miles away, and nobody takes cards. Without access to financial institutions, people are forced to keep their savings under the mattress. Small business owners rely on lenders who charge extortionate rates. Parents spend hours waiting in line to pay school fees in cash.
We’re solving this by building financial services that just work: no account fees, instantly available, and accepted everywhere. In places where electricity, water and roads don’t always work, you can still send money with Wave. In 2017, we launched a mobile app in Senegal for cash deposit, withdrawal, and peer-to-peer and business payments. Now, we have millions of users across six countries and are growing fast.
Our goal is to make Africa the first cashless continent and that’s where you come in…..
How you’ll help us achieve it
Our IT Operations team provides strategic oversight and management of our IT infrastructure across all our operating countries, making sure that it is robust, scalable, and aligned with Wave’s growth and operational needs.This team is dedicated to ensuring that all employees have the necessary tools and resources to perform their roles efficiently. In essence, IT Operations ensures the availability, reliability and security of the systems that support the business day to day operations.
Your dedication and expertise on this team will be integral to maintaining a high standard of operational excellence and ensuring the seamless functioning of our office systems.
In this role, you’ll
- Work with our IT team to monitor and maintain internet access at the office to ensure 99.9% uptime, including liaising with external suppliers.
- Ensure everyone in the office has access to the tools that they need to do their role.
- Support onboarding to ensure employees are set up with the IT equipment and tools that they need.
- Ensure employees are set up on the correct hardware for their jobs.
- Create playbooks to help guide employees on how to use equipment and tools used at Wave.
- Advise the IT and Information Security teams on the operational realities and restrictions of working in
- Senegal regarding purchasing, network setup and implementing Wave policies and processes.
- Build the IT team as needed by hiring IT Helpdesk support positions in your country of operations.
Key details
- Location: You’ll work from our office in Senegal and may travel to field locations.
- Work authorization in Senegal is required.
- This is a permanent position.
- Our salaries are competitive and calculated using a transparent formula. We run performance reviews twice a year and award bonuses to strong performers who have been with the company for more than 6 months.
- We offer generous health insurance for yourself and your dependents.
- We support working parents – we offer 26 weeks of parental leave for mothers and 4 weeks for fathers, in addition to subsidized child care when they return to work.
- Airtime reimbursement.
- Free food and a beautiful office space.
Requirements
- Fluency in both English and French.
- 5+ years as an IT manager in a fast-paced office setting.
- Experience managing and troubleshooting corporate apps like Gsuite or MS365.
- Network management (experience with products like Palo Alto, Cisco, Sophos, etc…).
- Experience selecting, implementing and managing endpoint management systems (Jamf, Intune, Bigfix, SCCM), and different operating systems (macOS, windows/android, iOS).
- Advanced Excel/Google Sheets skills.
- Experience in telephony or telephony infrastructure management.
- Experience in process improvement and change management.
- Complex multi-stakeholder project management experience.
- Experience in managing information security operations.
You might be a good fit if you
- Are a leader that people look up to, and easily connect with.
- Demonstrate tenacity and a willingness to go the distance to get something done.
- Can formulate, document, and implement IT policies while staying updated on new policies that impact our operations.
- Are comfortable defaulting to over-communication and overreaching when it comes to coordination.
- Have the capability to influence and collaborate with stakeholders to achieve IT objectives and support business goals.
- Experience managing, developing and growing IT teams.
- Adjust quickly to changing priorities and conditions and cope effectively with complexity and change.
- Are excessively detail-oriented and seek to achieve excellence in everything you do.
- Have developed processes with minimal guidance and have implemented them effectively.
Our team
- We have a rapidly growing in-country team in Senegal, Côte d’Ivoire, Mali, Burkina Faso, The Gambia, and
- Uganda, plus remote team members spread across the world.
- We’re deeply passionate about our mission of bringing radically affordable financial services to the people who need them most.
- We foster autonomy for our employees. You’ll own your projects at every stage, from understanding the problem to monitoring your solution in production.
- We raised the largest Series A in Africa in 2021. Our world-class investors, include Founders Fund, Sequoia Heritage, Stripe, Ribbit Capital, Y Combinator, and Partech Africa.
- In 2023, we were on Y Combinator’s top 50 companies by revenue.
How to apply
- Fill out the form below, and upload a resume in English and a cover letter describing your interest in Wave and the role.
- We review applications frequently and recommend that you apply to the role that most closely aligns with your skills, experience and career goals.
- Wave is an equal-opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees.
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Pour postuler, veuillez cliquer sur ce lien : www.wave.com.
