GPF-SN recrute un IT on site

Mission

• Assists L&D teams and Learners as the initial point of contact by answering inquiries and providing immediate resolution or redirection to escalated support resources
• Monitors the platform queues to provide support the respective regional needs
• Works with the L&D teams to troubleshoot and resolve technical issues related to accessing the LMS and course content
• Identifies and communicates opportunities for process and quality improvements, providing feedback on usage, defects, and suggested enhancements
• Manages and maintain the Learning Catalogs
• Grants or revoke requested admin rights and analytics access
• Resets learner quizzes (or support site or local representatives to do so)
• Support site or local representatives to archive terminated courses
• Collaborates with the L&D teams on user/learner training

Skills, behaviours & Knowledge

• Critical thinking and problem solving skills
• Troubleshooting skills
• Service-oriented and ability to deliver excellent customer service
• Good listening skills and patience to work with all types of employees
• Responsive and positive attitude
• Tech Savvy and ability to gain new technical skills quickly
• Strong oral and written communication skills; ability to communicate complex technical concepts in layman’s terms

Profil recherché 

Experience

• Previous experience supporting users
• Experience with learning platforms, such as MyAcademy, is a plus

Education

University/College Degree

Certifications and Licenses

n/a

Languages

English (required)

Other languages (plus)

Tools and Applications

Proficient with Microsoft Office Suite or related software.