GPF-SN recrute un IT on site
![](https://i0.wp.com/educationsn.com/wp-content/uploads/2024/05/1715597539775.jpeg?fit=800%2C512&ssl=1)
Mission
- Assists L&D teams and Learners as the initial point of contact by answering inquiries and providing immediate resolution or redirection to escalated support resources
- Monitors the platform queues to provide support the respective regional needs
- Works with the L&D teams to troubleshoot and resolve technical issues related to accessing the LMS and course content
- Identifies and communicates opportunities for process and quality improvements, providing feedback on usage, defects, and suggested enhancements
- Manages and maintain the Learning Catalogs
- Grants or revoke requested admin rights and analytics access
- Resets learner quizzes (or support site or local representatives to do so)
- Support site or local representatives to archive terminated courses
- Collaborates with the L&D teams on user/learner training
Skills, behaviours & Knowledge
- Critical thinking and problem solving skills
- Troubleshooting skills
- Service-oriented and ability to deliver excellent customer service
- Good listening skills and patience to work with all types of employees
- Responsive and positive attitude
- Tech Savvy and ability to gain new technical skills quickly
- Strong oral and written communication skills; ability to communicate complex technical concepts in layman’s terms
Profil recherché
Experience
- Previous experience supporting users
- Experience with learning platforms, such as MyAcademy, is a plus
Education
University/College Degree
Certifications and Licenses
n/a
Languages
English (required)
Other languages (plus)
Tools and Applications
Proficient with Microsoft Office Suite or related software.
Pour postuler, veuillez cliquer sur ce lien : www.gpf-sn.com.
Commenter