IFRC recrute un Officer, Information Management

Organizational Context

The International Federation of Red Cross and Red Crescent Societies (IFRC) is the world’s largest humanitarian organization, with a network of 192-member National Societies. The overall aim of the IFRC is “to inspire, encourage, facilitate, and promote at all times all forms of humanitarian activities by National Societies with a view to preventing and alleviating human suffering and thereby contributing to the maintenance and promotion of human dignity and peace in the world.” The IFRC works to meet the needs and improve the lives of vulnerable people before, during and after disasters, health emergencies and other crises.

IFRC is part of the International Red Cross and Red Crescent Movement (Movement), together with its member National Societies and the International Committee of the Red Cross (ICRC). The work of the IFRC is guided by the following fundamental principles: humanity, impartiality, neutrality, independence, voluntary service, unity, and universality.

IFRC is led by its Secretary General, and has its Headquarters in Geneva, Switzerland. The Headquarters are organized into three main Divisions: (i) National Society Development and Operations Coordination; (ii) Global Relations, Humanitarian Diplomacy and Digitalization; and (iii) Management Policy, Strategy and Corporate Services.

IFRC has five regional offices in Africa, Asia Pacific, Middle East and North Africa, Europe, and the Americas. IFRC also has country cluster delegation and country delegations throughout the world. Together, the Geneva Headquarters and the field structure (regional, cluster and country) comprise the IFRC Secretariat.

IFRC has a zero-tolerance policy on conduct that is incompatible with the aims and objectives of the Red Cross and Red Crescent Movement, including sexual exploitation and abuse, sexual harassment and other forms of harassment, abuse of authority, discrimination, and lack of integrity (including but not limited to financial misconduct). IFRC also adheres to strict child safeguarding principles.

The Information Management (IM) team within the HDCC Unit, provides timely and reliable service and support to the IFRC network, including the Secretariat and National Societies in the region, through the development and maintenance of innovative approaches to systematically support the collection, management, analysis, and visualization of data, with a special aim to support decision-making and reporting purposes in several contexts, including disaster preparedness and response, as well as medium- and long-term programming, and humanitarian projects conducted by IFRC and National Societies.

Job Purpose

The Information Management Officer – under supervision of Regional Information Management Delegate, will implement timely, efficient, effective, and innovative information management approaches for Africa Region operation, and disaster and crisis preparedness, prevention, response, and recovery.

The IM Officer is based in Dakar and is accountable for ensuring high quality service to Africa in the development and maintenance of systems to collect, store, manage, analyse, and present all types of data to support operational and strategic decision-making at national level. Such support also be directed to other in-country initiatives as disaster preparedness, response, and recovery; medium- and long-term programming; and humanitarian projects conducted by IFRC.

In addition, the IM Officer collaborates closely with IM peers in the Africa region, including the IM team at Africa Regional Office, country-based IM focal points, National Societies IM focal points, and IFRC Geneva IM team.

Job Duties and Responsibilities

Data and Information Management Services:

• Ensure Information Management support, centred on the delivery of reliable, accessible, user-friendly, relevant, appropriate, and timely information to support the needs of the National Societies and in-country IFRC team.
• Support teams to identify new information and data requirements in support of operations, including appropriate secondary data and information resources.
• Support and maintain data infrastructure; including systems designed for operational and programmatic levels, including IFRC GO country pages, ensuring proper support to the National Societies in use and maintenance of IFRC GO platform.
• Support National Societies implementation, setup, and maintenance of their own systems to collect, store and analyse operational and programmatic data; and propose improvements to them.
• Provide quality control and technical guidance over tools that support data collection and analysis such as Data Entry & Exploration Platform (DEEP), KoBo Toolbox, Red Rose and GO.
• Support National Societies and IFRC in ensuring quality of data collection processes and data management including encoding, storing, and transferring data to key stakeholders.
• Liaise with technical and thematic stakeholders to ensure their operational IM needs are met, and work closely with Planning, Monitoring, Evaluation & Reporting (PMER) colleagues to ensure data flows to meet operational reporting requirements.
• Ensure timely preparation and generation of information products such as infographics, dashboards and maps for information sharing and dissemination to relevant stakeholders.
• Work in close collaboration with National Societies on any implementation, maintenance, roll-out, or update of Information Management systems to support operational and programmatic activities and serve as advisor to the National Societies for providing solutions for any data needs.
• Monitor the effective use of information management systems and resources, application of relevant tools and procedures, identify information management gaps and undertake to address the gaps where necessary.
• Facilitate the preparation of accurate and timely operational analyses as well as deliver information management inputs for briefing notes and situational updates to be submitted to the Operations Leadership.
• When required, deploy (potentially on short notice) to affected areas in countries to provide emergency response information management support, including support for information analysis and assessments.

Data and Information Management Capacity Improvement:

• Facilitate training and dissemination on information management standards, procedures, and tools to IFRC teams and the National Societies with the view of enhancing their data and information management capacities.
• Facilitate sessions aimed at building data literacy at strategic and operational levels of the IFRC.
  Provide technical guidance and support to the National Societies to improve their data collection, analysis, and data-driven decision-making capacities.
• Support the National Societies to implement and integrate IFRC Mobile Data Collection standard tools and software

Education

Required

• University education or equivalent of qualifying experience in Computer Science, Information Systems and Management or a similar field
• Technical training in information technology, demography, statistics, GIS, social sciences, analysis, needs assessments or a related field

Preferred

IFRC training in Mobile Data Collection, Survey Design & Humanitarian Information Analysis

Experience

Required

• 3 years’ experience in the development and use of GIS, database systems, data visualization and other information management tools, systems, and procedures.
• Experience facilitating training on IM-related skills
• Experience/knowledge of mobile data collection tools, such as KoBo, and GIS software such as QGIS

Preferred

• Experience in providing IM support in a disaster response and recovery operation
• Experience in project planning, monitoring, and reporting
• Experience building a network and/or team, especially a remote team
• Experience working for the Red Cross/Red Crescent, preferably IFRC or for another humanitarian agency

Knowledge, Skills and Languages

Required

• High-level digital and software knowledge (including experience with Excel, GIS software, internet, email)
• Good analytical skills and the ability to provide solutions in high pressured environments
• Skills in technical installation, troubleshooting and support for IM system hardware
• Solid and tested team coordination and/or support skills
• Fluently spoken and written English and French

Preferred

• Skills in developing and training staff
• Skills in negotiation and building relations
• Good command of another IFRC official language (Spanish, or Arabic)

Competencies, Values and Comments

Values: Respect for diversity; Integrity; Professionalism; Accountability

Core competencies: Communication; Collaboration and Teamwork; Judgement and Decision Making; National Societies and Customer Relations; Creativity and Innovation; Building Trust.

Closing date: 2 October 2024.